Refund Policy

Last updated: 2026-07-04

This Refund Policy applies to subscriptions to the SocialBizHub service and to one-time purchases (such as AI credit top-ups) billed through Stripe by CLIMB IT Solutions, Inc..

1. Money-back window (first charge only)

The money-back window applies to the first charge of a new subscription only. If you're not satisfied, contact us within 14 days of your first monthly charge, or 30 days of your first annual charge, to request a full refund of that charge.

A refund under this window also ends your subscription and your access to the service — a refund unwinds the purchase; it doesn't keep the service running for free.

Renewal charges aren't covered by this window. If you don't want to be billed again, cancel your subscription — see Section 2.

Prorated charges from switching plans (upgrading or downgrading) aren't first charges and aren't covered by this window either.

2. Cancelling vs. refunding

Outside the money-back window above, cancelling your subscription stops future billing but does not refund time you've already paid for:

• Monthly plans — you keep access through the end of the current billing month; you won't be charged again.
• Annual plans — cancelling turns off auto-renewal; your plan keeps working through the full term you already paid for, and the prepaid term isn't refunded.

There's no cancellation fee and no notice period either way. See our Help Center article, Can I cancel anytime?, for the full cancellation flow.

3. Founding Member rate subscriptions

Subscriptions billed at a "Founding Member" rate follow this same Refund Policy — the first-charge money-back window in Section 1 and the cancellation terms in Section 2 apply the same way. Founding subscriptions are charged immediately and don't include a free trial; the first-charge window takes the place of a trial. A Founding Member rate is a locked recurring price, not a one-time lifetime purchase.

4. One-time purchases and add-ons

AI credit top-ups are refundable within 14 days of purchase if the credits are unspent. Refunding a top-up removes those credits from your account.

Recurring add-on charges follow the same rules as subscription charges above.

5. How to request a refund

Email support [at] socialbizhub.com from the email address on your account and let us know which charge you'd like refunded. We respond to refund requests within 2 business days. Approved refunds are returned to your original payment method through Stripe and typically appear within 5–10 business days.

6. Before you dispute a charge

If you see a charge you don't recognize or don't agree with, please contact us first — most billing questions can be resolved faster that way than through a card-issuer chargeback.