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Privacy Policy

Last updated: 2026-07-08

This Privacy Policy explains how CLIMB IT Solutions, Inc., a Florida corporation ("Company", "we", "us", or "our"), collects, uses, and shares information through the SocialBizHub service (the "Service"). It applies to you if you're a business customer, if you're a guest/customer of one of our business customers and you interact with a review request, review landing page, or webchat widget we host on their behalf, or if you use the AI chat assistant on our own website.

1. Information we collect

  • Account information — name, email address, and password when you sign up.
  • Business information — your business/location details, connected platform accounts, and website URL.
  • Guest/customer contact information — if you use review-request campaigns, the guest names, email addresses, and/or phone numbers you upload or enter for that purpose.
  • Review content — ratings, review text, and reviewer names/profile images, aggregated from third-party platforms (Google, Airbnb, Hipcamp, RV LIFE, Tripadvisor, Yelp, and others we may add) as they are publicly available on those platforms, plus any private feedback or public reviews a guest submits directly through pages we host for your business.
  • Webchat transcripts — messages exchanged through the AI chat widget on a connected website or on our own website, including any contact details a visitor voluntarily provides. If you ask the chat to connect you with our team, your transcript and contact details are shared with our support staff by email so we can respond.
  • Usage and analytics data — standard technical/usage data (pages viewed, actions taken, referring links, UTM campaign parameters) collected through the Service and, where enabled, Google Analytics.
  • Cookies — see Cookies below.

2. How we use information

We use the information above to:

  • Provide, operate, and improve the Service;
  • Generate AI-drafted review replies and content suggestions (see AI processing below);
  • Send the review-request messages you configure to the contacts you upload, and process the responses (public reviews and private feedback);
  • Operate the webchat widget and respond to visitor messages;
  • Provide customer support, billing, and account management; and
  • Comply with legal obligations and enforce our Terms of Service.

We do not sell personal information.

3. AI processing

Review text, reviewer content, and webchat messages may be sent to Amazon Web Services' Bedrock AI service to generate draft replies, content summaries, and suggested captions. This processing happens as part of operating the Service for you; AWS does not use this content to train its own general-purpose models under its standard Bedrock terms, and processes it as a service provider under AWS's standard service and data-protection terms.

4. Who we share information with

We share information only as needed to operate the Service, with:

  • Stripe — to process subscription payments;
  • Amazon Web Services (Bedrock) — to generate AI-drafted content and chat-assistant responses as described above;
  • Google Analytics — for site usage analytics, where enabled;
  • the third-party review, social, and website platforms you choose to connect, to read and publish the content you direct us to; and
  • service providers who host our infrastructure or help us operate the Service, bound by confidentiality obligations.

We may also share information if required by law, or to protect the rights, safety, or property of the Company, our customers, or others.

5. Guest and customer contact data (processor role)

When you upload guest or customer contact information for review requests, we process that data on your behalf and at your direction. You are responsible for having a lawful basis to share that data with us for this purpose. We use that contact data only to send the review-request campaigns you configure (including honoring unsubscribes); we do not sell it, and we do not use it to market to your guests for our own purposes. If your subscription ends and you'd like your uploaded contact lists removed, email support [at] socialbizhub.com and we will delete them.

6. Your data, your export, and account closure

From Settings → Subscription → Export my data, you can download a copy of your reviews, posts, locations, and content history. Guest contact records and webchat transcripts are not currently included in that self-serve export — contact support [at] socialbizhub.com if you need a copy of that data. Cancelling your subscription stops future billing (see our Refund Policy) and moves your account to a cancelled state; we do not currently offer a self-serve "delete my account" tool. After cancellation, we retain your account data so you can reactivate and to meet legal, tax, and accounting obligations. If you want your data deleted, email support [at] socialbizhub.com and we will delete the personal data associated with your account within a reasonable time, except records we are required by law to keep.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is 100% secure. If we learn of a breach of security affecting your personal information, we will notify affected users and applicable regulators as required by applicable law.

8. Your choices

  • Review-request emails include a one-click unsubscribe link that stops that contact from receiving further messages.
  • You can manage cookie preferences as described below.
  • You can contact us at support [at] socialbizhub.com with any other privacy request, and we'll respond as required by applicable law.

9. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service and our marketing site are used (including Google Analytics, where enabled). The first time you visit, a banner lets you acknowledge this; clicking "I Agree" sets a cookie recording that acknowledgment. We do not currently offer a granular accept/reject-by-category cookie tool.

10. Children's privacy

The Service is intended for business use and is not directed at children. We do not knowingly collect personal information from children under 13.

11. International users

The Service is operated from, and primarily intended for businesses in, the United States. If you access the Service from outside the United States, you understand that your information is processed and stored in the United States.

12. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above, and for material changes we'll make a reasonable effort to notify active subscribers before the change takes effect.

13. Contact us

Questions about this Privacy Policy? Contact us at support [at] socialbizhub.com .